Refund Policy

New subscriptions may be cancelled for a full refund within 14 days of the first payment, provided the account has not been used to run a live event. After 14 days, subscription fees are non-refundable, but you may cancel at any time to stop future renewals; your access continues to the end of the paid period.

If we materially fail to provide the platform for more than 72 consecutive hours in a billing period due to a fault on our side, you may request a pro-rata credit for the affected days.

These are delivered as scheduled services. They are refundable in full if cancelled more than five business days before the first scheduled session, and are non-refundable once delivery has begun. Sessions may be rescheduled once at no cost.

Discovery and scoping fees are non-refundable once the workshops have taken place, as the deliverable (requirements, architecture and proposal) is yours to keep.

Milestone payments cover work already performed and are non-refundable once the milestone has been delivered for review. If you cancel a project mid-milestone, we will invoice or refund on a pro-rata basis for work completed up to the cancellation date.

Retainers may be cancelled with 30 days' written notice. Fees for the current month are not refundable; unused hours do not carry over unless your agreement says otherwise.

If you are charged twice, charged the wrong amount, or pay for the wrong service, contact us within 30 days and we will refund the difference in full.

Email ann@signaevent.com with your invoice number, the payment date and the reason for the request, or call (308) 201-2256. We acknowledge requests within two business days and decide within ten business days.

Approved refunds are returned through Square to the original payment method. Funds typically appear within 5–10 business days depending on your bank. A credit note referencing the original invoice number is issued for your records.

Please contact us before raising a chargeback — most issues are resolved quickly and directly. We reserve the right to suspend services while a disputed transaction is investigated.