Refund Policy

Unopened products in their original, sealed packaging may be returned within 30 days of delivery for a full refund of the product price. Return shipping is paid by the customer unless the item was faulty or sent in error.

For hygiene reasons, opened skincare, haircare, bath and grooming products cannot be resold and are not generally refundable. If a product caused a reaction or did not perform as described, contact us within 30 days — we will offer a replacement, store credit or a refund at our discretion.

If your order arrives damaged, leaking, past its shelf life or with the wrong items, email us within 7 days of delivery with your invoice number and photographs. We will send a replacement or issue a full refund including shipping.

Custom gift sets, bulk wholesale orders and private-label production runs are made to order and are non-refundable once production has begun. Faulty or short-shipped stock is replaced or credited in full. Wholesale orders may be cancelled without charge before production starts.

Discovery and scoping sessions are refundable in full if cancelled at least two business days before the booked date; after that they are non-refundable because the time is reserved for you.

Development deposits and milestone payments cover time already reserved or worked and are non-refundable once work on that stage has started. If you cancel a project part-way, you are billed for work completed to that point and any unused balance is refunded.

Monthly support and maintenance retainers can be cancelled with 30 days' notice. The current month is not refunded, but you keep support for the remainder of it. If we fail to deliver an agreed milestone and cannot correct it, we refund what you paid for that milestone.

If you are charged twice, charged the wrong amount, or pay for the wrong product or service, contact us within 30 days and we will refund the difference in full.

Email ann@signaevent.com with your invoice number, the payment date and the reason for the request, or call (308) 201-2256. We acknowledge requests within two business days and decide within ten business days.

Approved refunds are returned through Square to the original payment method. Funds typically appear within 5–10 business days depending on your bank. A credit note referencing the original invoice number is issued for your records.

Please contact us before raising a chargeback — most issues are resolved quickly and directly. We reserve the right to suspend services while a disputed transaction is investigated.