Terms & Conditions

We provide (a) a subscription event management software platform and (b) custom software development, integration and support services. Each engagement is described in the plan you select or in a written statement of work.

Fees are as published on our pricing page or as quoted in your statement of work, in US dollars and exclusive of applicable taxes. Subscription fees are billed in advance for each billing period. Custom development is billed by milestone unless agreed otherwise. Payments are processed by Square; by paying you also accept Square's terms for that transaction.

A numbered PDF invoice is issued for each successful payment. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may suspend services for accounts more than 15 days overdue.

Subscriptions renew automatically for successive periods until cancelled. You may cancel at any time with effect from the end of the current paid period by writing to ann@signaevent.com. Cancellation does not entitle you to a refund of fees already paid except as set out in our refund policy.

• Provide accurate billing and contact information.
• Keep account credentials confidential and secure.
• Use the services lawfully and not to store or transmit unlawful or infringing content.
• Obtain any consents needed for the attendee or client data you upload.
• Provide timely feedback, approvals and access for custom development work.

We retain all rights in our platform, tools, frameworks and pre-existing materials. On full payment for a custom development engagement, you receive ownership of the bespoke deliverables created specifically for you, together with a perpetual licence to any of our underlying components embedded in them. You retain all rights in the data and content you provide.

Each party will protect the other's confidential information with reasonable care and use it only to perform this agreement.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be notified where practical. Support response windows are those stated in your plan or retainer.

We warrant that services will be performed with reasonable skill and care. Except as expressly stated, the services are provided "as is" and we disclaim all other warranties to the fullest extent permitted by law.

Neither party is liable for indirect, incidental, special or consequential losses, or loss of profits, revenue or data. Our total aggregate liability arising out of or related to the services is limited to the fees you paid us in the twelve months preceding the claim. Nothing limits liability that cannot be limited by law.

Either party may terminate for material breach that remains uncured 30 days after written notice. On termination you remain liable for fees for work performed, and we will make your data available for export for 30 days.

These terms are governed by the laws of the Commonwealth of Pennsylvania, United States, and the parties submit to the exclusive jurisdiction of its courts.

We may update these terms; material changes will be notified by email or on this page before they take effect.